Sources of Risk Inherent To Service Businesses
by David Selch, MBA, BSc
This paper is intended for managers at service providers who are interested in new approaches to managing risk at service companies.
15 pages - 5,500 words - 3 diagrams
Is this paper right for you? The author would be happy to answer any questions you have prior to purchase: David@ServiceReboot.com
Table of contents – proprietary information available on purchase
Section 1.0 Overview and Definitions
Section 2.0 Introduction to Service Science
Section 3.0 Defining Services
Section 4.0 Managing Risk
Section 4.1 ISO Definition of Risk
Section 4.2 ISO Process for Managing Risk
Section 5.0 Service Inputs as a Source of Risk Unique to Service Businesses
Section 6.0 Principle of Unreliable Service Inputs
Section 7.0 Risk Associated With Different Types of Service Inputs
Section 7.1 - Available on purchase
Section 7.2 - Available on purchase
Section 7.3 - Available on purchase
Section 8.0 Examination of Risk Sources By Category: 13 subsections - Available on purchase
Section 9.0 Conclusions and Offer of Further Assistance